We appreciate your feedback for your Genius product user experience. You can log in into your Amazon account and generate a Amazon return label. We have some problems with your product. Because of copyright regulation, we cannot offer you a new CD or license key. It is brand new, I bought it from Amazon, how do I get a replacement? They all work with with the webcam.

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Check your webcam spec.

Genius PPM5164

How do I fix this? They all work with with the webcam. Feedback We appreciate your feedback for your Genius product user experience Support geniusnet. The software password is on the back cover of the CD envelope.

I kept the CD. It is brand new, I bought it from Amazon, how do I get a replacement? The product is a plug-n-play device, no driver is required. When I installed the program, I am asked for a license key.

Plug the webcam into the laptop first before you install the IPM program. Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.

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However, it cannot be turned on anymore. You can download a free chatting program from the internet.

Can I install the webcam on my Android tablet? Where can I download it? Also make sure the other webcams are normal.

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If yes, turn off the function. You can log in into your Amazon account and generate a Amazon return label. I bought a Genius product seven days ago.

What is your global warranty on your products? Plm5164 am trying to install the camera, people can see me but I cannot see them.

We appreciate your feedback for your Genius product user experience. If you did not install the bundled software, you should check Video Setting in the chat program and find out if your friend gemius turned off the function which causes you cannot see them.

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Does CrazyTalk work with Windows 8 or 10 or later version? Unfortunately, we do not offer geniuw warranty on our products. What is license key? CrazyTalk CD is a free bundled software in the package, you can download any kind of chat software or app from the internet.

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If webcam is a plug-n-play device, no driver is required.

Crazy Talk works with Windows 10 or previous versions but the Genius utility only works in Windows 7 or previous versions. I lost the Webcam CD and would like to install Crazytalk software for the cam. Because of copyright regulation, we cannot offer you a new CD or license key. If you install Amcap bundled software or Skype, under property page you can turn the Auto EV off by the software. They all work with this webcam.

I have a webcam, when I installed the software, it is asking me to key in the password, what is the password? The software in the package is a application, it only works with Win7 and previous versions. My webcam is automatically adjusting geniks light that makes my cam lose the FPS, how can I turn off that auto adjustment?