Since installing Vista, I am unable to setup the fingerprint feature; it keeps locking up each time I click on the icon. After updating motherboard drivers everything worked fine. Office Office Exchange Server. Microsoft does not, and never has, provided solutions for third party products. Found on HP site. Tuesday, October 6, 2: Marked as answer by RolandoRamirez Tuesday, October 27, 2:

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So what more you gonna do???

I worked so hard an authwn so much an all because of this little page i found it all!!!! Thursday, January 21, 9: Hi Rolando I have a similar problem as you.

DriverMax – Biometric – AuthenTec, Inc. – AuthenTec Inc. AES Drivers Download

But when I swipe my finger there is no reaction. To support our valued current and potential customers and solution providers, AuthenTec has established a global team of experts who can provide you with the assistance you need. Could you please tell me what must I do to fix the problem. Friday, March 12, 5: Windows 7 IT Pro. Ars1610 I said, I have approached HP, as have many others with similar and different issues, but they just say they don’t support this and many other relatively recent models for Win7 and don’t make drivers available.

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Had to follow Ramirez suggetions ahthen get management software.

AuthenTec AES Fingerprint Reader Software for Windows 7 ยป Carlo Mendoza

Sign in to vote. Friday, February 4, 8: In the meantime new hp laptops with Windows 7 and Authentec Fingerprint reader were available.

Recently a newer OS update to Windows 7 32bit professional made this device unusable again! After updating motherboard drivers everything worked fine.

Btw, I have a Toshiba Satellite A Monday, November 23, 4: So is this the problem and what to do now? Tuesday, November 24, 4: Office Office Exchange Server. Like I said, I’m just trying everywhere I can to find a solution and while I take your point, you can see for yourself that many issues disussed in this forum are about 3rd party software by users who are frustrated by lack of support from their respective PC manufacturer.

Yes, hardware support included is better than Vista, and Vista was better than XP, etc, but it’s only because the drivers for third party products have been supplied TO Microsoft! At AuthenTec, we are committed to delivering superior support services.

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Thursday, January 13, 3: They won’t know until you tell them! Windows 7 Hardware Compatibility https: Tuesday, October 27, 2: Friday, November 27, Check the Toshiba download site and Toshiba support forums for updated drivers and software.

I hope I am posting my question where it belongs.

Resources for IT Professionals. Why haven’t you contacted Authentec Support and asked them about updated drivers? Not an IT pro? Monday, November 23, 2: Proposed as answer by Jim Var Thursday, January 13, 2: